Goksu Tugay

Goksu Tugay Bilal graduated from Middle East Technical University, Turkey with a Management degree, and holds an MBA and MS MIS degree from the University of Illinois at Chicago. She has over 20 years of experience in Customer Experience, CRM, and project management. She was in charge of the customer experience management at Hepsiburada-the largest e-commerce platform in Turkey and managed Customer Experience and CRM teams in one of the leading banks of Europe – Garanti BBVA. Currently, she works for a FinTech company in Tallinn as the Chief Customer Experience Officer. She is married and has a son attending pre-school at ISE.

International School of Estonia